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FAQs & Helps
My Account
To create an account with Iotronics Innovations, please visit https://iotronicsinnovations.com/ and complete your registration by filling the required details.
By registering with us, you will be able to order the wide range of products listed on our website. As soon as you register, you get sign up vouchers to help with your initial orders. You can also avail special offers that we have for our registered users regularly. You can see all your available vouchers by checking here
Can I place an order without creating an account?
No, you will not be able to place an order without creating an account.
How Do I Know About your Coupons ?
Every offer has a unique coupon code. All offers that you can redeem are available in your account once you login. To know these offers, visit “My Coupons”. You can redeem these coupons at the checkout page while placing the order.
Can I see My Previous orders and track them ?
Yes, For this go to My Account >>Orders .Click On Any Orders and there you will get a track button to track you orders
What if I forget my login credentials? Is it possible to retrieve them?
You can reset your password here. Or, go to My Account and click on Lost Password
Is my account and transaction secure?
Yes, it is absolutely secured and safe platform. Our website uses SSL Technology and you will see a green lock in the address bar to indicate that your connection is secure.
Also, we use PayU Money as the payment gateway. PayUMoney uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today’s fastest computers to crack Verisign SSL.
PRICING, SHIPPING & REFUNDS
Which carriers do you use for shipping?
Our courier partners include BlueDart, FedEx, DTDC, India Post for domestic shipments.
For international shipments we use FedEx.
Can I get the tracking number of my order?
Yes, the tracking details are updated to your order once it is shipped out from our facility.
Which are the different modes of shipping and what do they mean?
Currently we have two modes of shipping – Standard shipping (By Air) and Ground Shipping (Surface)
What is your refund policy if I receive a damaged product?
After understanding the issue further we would decide to refund or reprint the order for you.
What are the modes of payment?
These are the options for online payments:
- Debit or Credit cards
- Netbanking
- Wallet
- Cash Card
- Mobile Payments
- UPI
Is it compulsory to provide GST details?
It is not compulsory to provide GST details. GST registration details for your business or company may be optionally provided if a customer wishes to claim input tax credit on the GST paid if travelling for business reasons. For all other customers, GST details are not required.
How do I add my GSTIN details?
While placing Your order On checkout page you can add your GST details.
Wallet
- You can use your wallet money in shopping on Iotronics Innovations.
Can I get my wallet amount in my account or any wallet?
- No, you can’t get it into you account or wallet.
How can I see my wallet transactions?
You can see your wallet transactions here.